Terms of service

Terms of Service

Welcome to Zarrivo. By accessing or using our website and placing an order with us, you agree to the following Terms of Service. Please read these terms carefully before using our website.

1. General Information

Zarrivo operates as an online e-commerce store offering a variety of products, including beauty, skincare, health, home & kitchen, gadgets, car accessories, fitness, and other consumer products.

We reserve the right to update, modify, or discontinue any product, service, price, or website feature at any time without prior notice.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However:

  • Product colors may appear slightly different depending on your device or screen.

  • Product packaging may vary from the images shown.

  • Specifications may change according to the manufacturer's updates.

  • Minor differences in appearance, size, or packaging do not necessarily mean the product is defective.

3. Prices and Availability

All product prices displayed on our website are subject to change without prior notice.

Product availability may also change at any time. If an ordered product becomes unavailable, we may contact you to offer an alternative solution or cancel the order.

We reserve the right to correct pricing, product information, or availability errors, even after an order has been placed.

4. Orders

When you place an order through Zarrivo, you agree to provide accurate and complete information, including:

  • Full name

  • Phone number

  • Delivery address

  • City

  • Any other information required to process your order

We reserve the right to verify orders before dispatch.

An order may be cancelled or rejected if:

  • The provided information is incorrect or incomplete.

  • We are unable to contact the customer for order confirmation.

  • The product is unavailable.

  • We suspect fraudulent or abusive activity.

  • The order contains an obvious pricing or product information error.

5. Cash on Delivery Orders

For Cash on Delivery (COD) orders, payment is required at the time of delivery.

Customers are requested to provide an active phone number and a complete delivery address to avoid delivery delays.

Repeated refusal of confirmed orders or misuse of the COD service may result in restrictions on future COD orders.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated processing time shown on our website.

Delivery times may vary depending on:

  • Customer location

  • Courier service

  • Weather conditions

  • Public holidays

  • Unexpected logistical delays

  • Other circumstances beyond our control

Zarrivo is not responsible for delays caused by third-party courier services or circumstances outside our reasonable control.

7. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Customers should review that policy before placing an order.

We may require photographs, videos, order details, or other information to verify a return or refund request.

8. Website Usage

You agree to use the Zarrivo website only for lawful purposes.

You must not:

  • Attempt to gain unauthorized access to our website or systems.

  • Use the website for fraudulent activities.

  • Submit false or misleading information.

  • Copy, reproduce, or misuse our website content without permission.

  • Interfere with the normal operation or security of our website.

We reserve the right to restrict or terminate access to users who violate these terms.

9. Intellectual Property

All content on the Zarrivo website, including but not limited to:

  • Logos

  • Brand names

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

  • Other original content

may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without our permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, or other service providers.

Your use of services provided by third parties may also be subject to their own terms and policies.

Zarrivo is not responsible for the policies, actions, or services of independent third-party providers.

11. Limitation of Liability

Zarrivo will make reasonable efforts to provide accurate product information and reliable services.

However, we are not responsible for losses, delays, damages, or interruptions caused by circumstances beyond our reasonable control, including courier delays, technical issues, natural events, or third-party service interruptions.

Product use should always follow the manufacturer's instructions and safety recommendations.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

By using our website, you agree to the practices described in our Privacy Policy.

13. Changes to These Terms

Zarrivo reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page. Your continued use of our website after changes are posted means that you accept the updated terms.

14. Governing Law

These Terms of Service shall be interpreted in accordance with the applicable laws and regulations of Pakistan.

15. Contact Us

If you have any questions about these Terms of Service, please contact Zarrivo Customer Support through the contact information provided on our website.

Thank you for shopping with Zarrivo.