Shipping policy

Shipping Policy

At Zarrivo, we are committed to delivering your orders safely and conveniently across Pakistan. Please read the following shipping information before placing your order.

1. Delivery Areas

We currently deliver orders to customers across Pakistan, subject to courier service availability in the customer's area.

Some remote or restricted locations may have limited delivery services or additional delivery time.

2. Order Processing

Once your order is placed, our team may contact you to confirm the order and delivery details.

After confirmation, your order will be prepared and dispatched through our delivery partner.

Orders are generally processed within 1–2 business days.

Processing times may be longer during sales, promotions, public holidays, or periods of high order volume.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within:

  • Major Cities: 2–4 business days

  • Other Areas: 3–7 business days

  • Remote Areas: Delivery may take additional time depending on courier availability.

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation.

From time to time, Zarrivo may offer free shipping promotions or free delivery on selected products or orders meeting specific conditions.

Any applicable shipping offer will be clearly mentioned on the website or during checkout.

5. Cash on Delivery

We may offer Cash on Delivery (COD) on eligible orders and locations.

For COD orders, the full order amount must be paid to the courier at the time of delivery.

Please provide an accurate and active phone number so our team or courier can contact you when required.

6. Tracking Your Order

Once your order has been dispatched, tracking information may be provided where available.

You can use the tracking details to check the status of your shipment through the applicable courier service.

7. Delivery Delays

Although we aim to deliver orders within the estimated timeframe, delays may sometimes occur due to circumstances beyond our control, including:

  • Weather conditions

  • Public holidays

  • Courier service delays

  • Incorrect or incomplete delivery information

  • High order volumes

  • Road closures or transportation issues

  • Other unexpected circumstances

Zarrivo is not responsible for delays caused by third-party courier services or circumstances beyond our reasonable control.

8. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • City

  • Phone number

If incorrect or incomplete information causes a delivery failure or additional courier charges, the customer may be responsible for the applicable additional costs.

9. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery policy.

If an order cannot be delivered because the customer is unavailable, provides incorrect information, refuses the parcel, or does not cooperate with the courier, the order may be returned to Zarrivo.

Repeated refusal or misuse of COD orders may result in restrictions on future COD purchases.

10. Damaged Packages

If your package appears visibly damaged at the time of delivery, please inspect it carefully and contact Zarrivo as soon as possible.

For damaged, defective, incorrect, or incomplete products, please refer to our Return & Refund Policy.

We strongly recommend recording an unboxing video when opening your package, as it may be required to verify a damage or product-related claim.

11. Contact Us

If you have any questions about your order or delivery, please contact Zarrivo Customer Support through the contact information provided on our website.

We will be happy to assist you.

Thank you for choosing Zarrivo.