Refund policy

Return & Refund Policy

At Zarrivo, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

You may request a return or replacement if:

  • You received a damaged or defective product.

  • You received a different product than what you ordered.

  • Your order is missing an item or part.

  • The product has a manufacturing defect.

To be eligible for a return, the product must be unused and in its original condition, with packaging, tags, and accessories where applicable.

2. Return Request Time

You must contact us within 48 hours of receiving your order if there is any issue with your product.

Return requests made after this period may not be accepted.

3. Unboxing Video Requirement

For damaged, defective, incorrect, or incomplete orders, we strongly recommend recording an unboxing video immediately when opening your parcel.

The video should clearly show:

  • The sealed package before opening

  • The shipping label/order details

  • The product after opening

  • Any damage, defect, or missing item

An unboxing video may be required to verify and process your claim.

4. Products That Cannot Be Returned

We generally do not accept returns for:

  • Products that have been used, washed, altered, or damaged after delivery

  • Products without their original packaging or accessories

  • Change-of-mind purchases

  • Products damaged due to misuse or improper handling

  • Personal care, beauty, skincare, hygiene, or other products where return is not appropriate after opening or use

Certain products may have specific return conditions mentioned on their product page.

5. Replacement

If your claim is approved, we may offer a replacement of the same product, subject to availability.

If the same product is unavailable, we may offer an alternative solution, such as a refund or another suitable option.

6. Refunds

Refunds are only issued for approved return/refund cases.

Once your returned product has been received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through an appropriate payment method available to you.

Delivery and shipping charges may be non-refundable, except where the issue was caused by an incorrect, damaged, defective, or incomplete order from our side.

7. Return Shipping

If the return is approved because we sent an incorrect, damaged, defective, or incomplete product, Zarrivo may cover the applicable return shipping cost.

For other return requests, the customer may be responsible for the return shipping charges.

8. How to Request a Return

To request a return, please contact our customer support and provide:

  • Your order number

  • Your name and contact number

  • A clear description of the issue

  • Clear photos/videos of the product and packaging

  • Unboxing video, if available or required

Our team will review your request and guide you through the next steps.

9. Order Cancellation

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, you may need to follow our return policy, if eligible.

10. Important Note

Zarrivo reserves the right to reject return or refund requests that do not meet the conditions mentioned in this policy or where the issue appears to have resulted from misuse, negligence, or damage caused after delivery.

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions regarding returns or refunds, please contact Zarrivo Customer Support through the contact details provided on our website.